General terms and scope

Use of SeraThealth services requires compliance with local laws and the provision of accurate health and contact information at the time of booking. Certain programs are tailored for older adults and retirees and may require a pre-program clinical assessment.

General access to the website requires users to be at least 18 years old. Specific retreat and rehabilitation programs are designed primarily for retirees and older adults; some activities may be recommended for those aged 55 and above, subject to clinical assessment results and practitioner advice.

You agree to use SeraThealth services lawfully and not to engage in any activity that would violate local regulations, professional practice standards, or the rights of others. Misuse of services or misrepresentation may result in refusal of service or account termination.

SeraThealth operates programs in Malaysia and offers information globally via SeraThealth.pro. Availability of in-person services is limited to our Klang location and may be subject to local licensing, public health guidance, and travel limitations.

To access certain features and book in-person programs you may be required to create an account on SeraThealth.pro. Account registration includes providing a valid name, contact details, and health background as needed for service delivery.

You are responsible for ensuring the accuracy and completeness of information provided to SeraThealth, including medical history and emergency contacts. Accurate information enables safer, more appropriate program design and case management.

Keep your account login and password secure. Notify us immediately if you suspect unauthorized access. We are not liable for losses resulting from failure to safeguard account credentials.

Accounts are personal and non-transferable. You may not share account credentials or assign your account to another person without written approval from SeraThealth.

If your account is compromised, contact SeraThealth promptly so we can suspend access, assess the situation, and advise on next steps. We will cooperate with lawful requests to contribute breaches.

We reserve the right to suspend or restrict accounts for suspected fraudulent activity, safety concerns, non-payment, or breach of these Terms. Suspension may be temporary or permanent based on the nature of the violation.

SeraThealth provides wellness retreats, rehabilitative therapy, assessments, group workshops, caregiver training, and digital resources developed for retirees. Services are delivered by qualified staff and may include individualized exercise programs, occupational therapy scenarios, nutritional counseling, and structured group activities. Practical case studies are incorporated to illustrate progression plans and potential adaptations for participants with different functional levels.

Program content, scheduling, and personnel may change due to clinical decisions, resource availability, or regulatory updates. We will communicate substantial changes to booked participants and propose alternatives such as rescheduling or program adjustment when feasible.

Availability of services depends on staff capacity, facility access, and safety considerations. Certain treatments and retreat components may be seasonal or limited by facility resources; bookings are subject to confirmation.

Participants and visitors must follow on-site guidelines for safety, respect, and effective program delivery. The following rules help create a productive environment for all attendees.

• Follow practitioner instructions during exercises and clinical sessions; this ensures safety and appropriate progression for the group or individual.
• Provide honest and complete medical history and disclose any changes in health prior to participating in activities or therapies.
• Respect the privacy and dignity of other participants; photography or recording requires consent when others may be identified.
• Adhere to scheduled session times and notify staff in advance of cancellations to allow reallocation of resources to other participants.
• No disruptive behavior, harassment, or discrimination; SeraThealth reserves the right to ask individuals to leave if conduct jeopardizes safety or the therapeutic environment.
• Follow facility rules regarding smoking, alcohol, and restricted items; certain retreats may be alcohol-free to maintain a therapeutic focus.
• Use equipment and spaces only as instructed; report damaged equipment to staff immediately to prevent injury.

Users may submit testimonials, forum posts, or feedback on SeraThealth platforms. When you contribute content, you represent that it is accurate and that you have the necessary rights to share it.

You retain ownership of content you submit, but by posting you grant SeraThealth a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content in connection with promotion, case examples, and service improvement.

The license you grant allows SeraThealth to adapt or excerpt submissions for educational case studies, anonymized examples, and marketing materials. Personal identifiers will be removed from case examples unless you explicitly consent to attribution.

You are responsible for the legality, accuracy, and appropriateness of your submissions. Content that is defamatory, illegal, or violates third-party rights may be removed and could result in account action.

SeraThealth may remove user content that violates these Terms or applicable law. Requests to remove or revise previously published content should be submitted via our contact channels and will be reviewed on a case-by-case basis.

All SeraThealth branding, program curricula, training materials, images, and website content are protected by intellectual property laws. Unauthorized use, reproduction, or distribution of proprietary content is prohibited.

• Do not reproduce SeraThealth training manuals, logos, or course materials without written permission.
• Licensed content provided to participants for program use is limited to personal, non-commercial use unless otherwise agreed in writing.
• If you believe your IP rights have been infringed on SeraThealth.pro, contact our legal team with details so we can contribute and take corrective action.

Many SeraThealth programs require booking and payment. Paid services include one-on-one therapy, multi-day retreats, group workshops, and premium digital resources. Fees reflect staff time, facility use, and materials.

Pricing for programs is published on SeraThealth.pro and in program brochures. Prices are presented in Malaysian Ringgit (MYR) and include applicable service fees unless otherwise stated.

Payments may be made by approved credit card methods, bank transfer, or other channels listed on SeraThealth.pro. Full payment or deposit requirements will be specified at booking and must be honored to secure your place.

Recurring or subscription-based services, if offered, will be described at purchase with billing intervals, cancellation terms, and renewal procedures. Users are responsible for keeping payment details current.

Refunds are considered based on the program type and timing of cancellation. For example-based rehabilitation plans, prorated refunds may be offered when sessions are not delivered. Refunds will be processed after review and in accordance with the program's stated refund policy.

Participants should notify SeraThealth as early as possible to cancel or reschedule. Specific cancellation windows and fees vary by program; these will be communicated at booking and within program confirmations.

Applicable taxes and statutory charges are the responsibility of the participant and will be itemized on invoices where required by law.

SeraThealth reserves the right to adjust prices for future bookings. Confirmed bookings will be honored at the published price at time of booking unless otherwise stated in writing.

Non-payment may result in suspension of account access, denial of participation, and recovery actions. Outstanding fees remain payable and may incur collection costs.

SeraThealth provides wellness and rehabilitative services for education and health support; content and programs are not a substitute for personalized medical diagnosis or emergency care. Always consult your primary healthcare provider before beginning any new therapeutic or exercise program. Case studies included on our site illustrate practical approaches and are not guarantees of results.

To the fullest extent permitted by law, SeraThealth's liability for any claim arising from use of services or this website is limited to the fees paid by the participant for the specific program or service at issue. We are not liable for indirect, incidental, or consequential losses.

We may refer participants to approved third-party practitioners, suppliers, or insurers. Such referrals do not transfer responsibility for third-party services to SeraThealth. Participants engage with third parties at their own discretion.

SeraThealth may suspend or terminate access to services for violations of these Terms, safety concerns, non-payment, or fraudulent behavior. Participants may also cancel bookings subject to the applicable cancellation rules.

Consequences of termination may include loss of access to booked sessions, forfeiture of prepaid fees per the program policy, and restriction from future bookings if behavior poses a risk to others or staff.

Our Privacy Policy governs how we collect, use, and disclose personal data. By using SeraThealth services and platforms you consent to processing in accordance with that policy, a copy of which is available at SeraThealth.pro/privacy.

By providing contact information, you consent to receive administrative messages, booking confirmations, and service-related communications. Marketing communications will only be sent where consent has been provided or a legitimate interest exists, and you can opt out at any time.

We may update these Terms to reflect changes in services, laws, or operational needs. Significant updates will be posted on SeraThealth.pro with the effective date. Continued use after notice constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Malaysia. Any legal matters will be interpreted in accordance with Malaysian law and applicable regulations.

If a dispute arises, we encourage parties to engage in good-faith negotiation and informal resolution. If unresolved, disputes may be submitted to the appropriate courts in Malaysia. Alternative dispute resolution may be used where mutually agreed.